Responsibilities: •Communicate with customers to provide information and assistance regarding intermodal transportation services •Coordinate and track shipments to ensure timely delivery and customer satisfaction •Resolve customer inquiries, complaints, and issues in a professional and efficient manner •Collaborate with various departments to ensure smooth and efficient operations •Maintain accurate records and documentation related to customer interactions and shipments Requirements: •High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus •Strong communication and interpersonal skills •Ability to multitask and prioritize in a fast-paced environment •Proficiency in using customer service software and Microsoft Office applications •Familiarity with transportation and logistics terminology and processes Preferred Skills: •Previous experience in customer service or a related field •Knowledge of intermodal transportation operations and industry trends •Ability to adapt to new technologies and systems •Fluency in a second language relevant to the customer base •Strong problem-solving and decision-making abilities,